FAQs

When will my order ship?

Please allow 2-3 days for processing and up to 5-7 days to be delivered to the shipping address you provided.

WE ARE NOT RESPONSIBLE FOR ANY LOST OR MISSING PACKAGES OR ANY UNEXPECTED SHIPPING DELAYS CAUSED BY EXTERNAL CIRCUMSTANCES WITH MAIL CARRIERS. 

ONCE YOUR ORDER IS PLACED WE ARE UNABLE TO MODIFY ANY SHIPPING ADDRESSES OR INFORMATION.

What is your cancellation policy?

We encourage you to contact us with any questions or concerns regarding any of the merchandise we carry - PRIOR to placing your order

Cancellations will be considered ONLY if request is made within 24 HOURS of placing order. If your order has a status of - FULFILLED AND/OR SHIPPED OUT, your order CAN NOT BE CANCELLED. 

Do you give refunds?

Due to high demand and item limits, we DO NOT accept returns or refunds. ALL SALES ARE FINAL!

 

Need another size? - Exchange Policy

Items must still be in NEW CONDITION & request must be made within 24 HOURS of receiving package. Items that have been worn, damaged or washed - WILL NOT BE ELIGIBLE FOR EXCHANGE.

Please Note: CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COST. 

 

Please send all exchanges to:

POPOUT 

Attn: Returns
P O BOX 211798
Dallas, TX 75211

The item i want is on back order - How Long Does Restock Take?

If item is sold out, it will be placed on back order. Please allow up to 2 - 3 weeks for restock.

 

How Do I Contact A Live Person?

Customer Service : 469.920.3808

7 days a week : 9am - 9pm

Email : hello@thepopoutbrand.com

ALLOW 24 HOURS FOR EMAIL RESPONSE.